Senior Director, Customer Contact Centre Technology
Job position: Senior Director, Customer Contact Centre Technology, Brampton, ON
Salesforce platform with complementary technologies (e.g., omnichannel routing, workforce optimization tools) to streamline agent... analytics and sentiment analysis to identify opportunities for process improvements and agent training that contribute to AHT......
Job Location: Brampton, ON, CanadaSalary: unspecified
Company: Loblaw
Job posted: 27 Feb 2025
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