Senior Analyst, Contact Center Workforce Management
Job position: Senior Analyst, Contact Center Workforce Management, Montreal, QC
business indicators (e.g., cost per call, cost per member, service level, occupancy). Scheduling & Planning: Develop agent... for shrinkage, adherence, and occupancy. Determine optimal off-production activities to balance efficiency and agent well-being......
Job Location: Montreal, QC, CanadaSalary: unspecified
Company: Fairstone
Job posted: 29 Aug 2024
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